Reception staff are very nice and professional. Wish I could say the same for others. Brought my car in for a Recall. Appointment was for 6:30AM, so I dropped it off around 3:00PM the day before. Received a call at 10:53AM the next day from “Michael” saying they had just checked the vehicle over and it needed power steering flush and a new rear wiper – they hadn’t even started the work yet! Received confirmation the work was done at 4:49 PM. I said I would need the shuttle, but they stop at 5:00PM. He said “I’ll have to figure something out for you” and I said “Fine let me know” I never received a call back. BTW, this was a Friday Evening and I did have plans. Next Morning I had to call them (yup, they still didn’t call me back), at 9:30AM to request someone come and pick me up. I get to the dealership to pick up my car, and the engine shroud is missing! I know it was there before because I check after having ANY work done. I speak with “Michael” – although I didn’t realize at the time he was the guy who had screwed me over the night before, and his response was “I don’t know what happened to it”. He makes a production out of going and speaking with the service tech and comes back and says “well they wouldn’t have needed to raise the car so they wouldn’t have taken it off” This turned out to be a lie. I checked the invoice after I got home and it turns out, they did an unrequested 30 point inspection and one of the things they do is to check Engine and Transmission for leaks – which can’t be done without removing the shroud. So I called him back and quoted this to him and said the Engine shroud must be there somewhere and he chirps back with ” oh well, I was JUST talking to the guy who did your service and he SWEARS that he didn’t have to remove the engine shroud.” Convenient that he had JUST spoken to the service technician, eh? At this point it dawns on me that this might have been the very guy I spoke with the day before and I ask him “are you the guy I was dealing with yesterday?” To which he replies “I might be”. So I jog his memory by saying “The guy who was supposed to arrange transport so I could pick up my car?”. At this point he realizes he’s caught and admits it was him and trots out a rote and very insincere sounding apology and excuse “sorry, I got busy doing things and…” I was now furious, because the time to acknowledge his failure and apologize was when he was STANDING RIGHT IN FRONT OF ME EARLIER! I told him as much, said I had plans the previous evening, I’m sure I uttered a curse word or 2 and then HE HUNG UP ON ME! How unprofessional! So summarizing my experience with Subaru Calgary was this. Booked an appointment for a Mandatory Recall (BTW, had to book it in July for a November Appointment), Recall completed successfully. Received an unrequested 30 point inspection and lost a piece of my car as a result which Subaru denies having any part in and also had to wait 17 hours for their Shuttle Service to reunite me with my now lighter vehicle. I will NEVER step foot inside this buisiness again.
Location1100 Meridian Rd NE, Calgary, Alberta T2A 2N9
Sales Phone(40******* Show number
Sales HoursMonday 8:00 AM - 9:00 PM | Tuesday 8:00 AM - 9:00 PM | Wednesday 8:00 AM - 9:00 PM | Thursday 8:00 AM - 9:00 PM | Friday 8:00 AM - 6:00 PM | Saturday 8:00 AM - 6:00 PM | Sunday Closed
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